Delivery Information
UK-Wide Seafood Delivery
Rush Lobsters delivers live, fresh, chilled and frozen seafood across most of mainland UK using APC Overnight.
Every order is carefully packed using specialist insulated packaging appropriate to the product being dispatched.
Minimum Order
Our minimum online order value is £40.
Delivery Charges
- £40.00 – £49.99: £9.95 weekday delivery
- £50.00 – £79.99: £6.95 weekday delivery
- £80.00 and over: FREE weekday delivery
- Saturday delivery: £9.95
- Customer collection: FREE
Delivery charges may be updated from time to time and the applicable charge will be shown at checkout.
Order Cut-Off Time
Orders must normally be placed before 2pm to be eligible for dispatch for next-working-day delivery.
Orders placed after 2pm will normally be dispatched the following working day.
Product availability may occasionally affect dispatch times.
Dispatch Days
Our normal dispatch days are: Monday, Tuesday, Wednesday, Thursday and Friday.
Friday dispatch for Saturday delivery is available to the majority of the UK, subject to postcode and courier-service availability.
Next-Day Delivery
We use APC Overnight for our nationwide parcel deliveries.
We aim for orders dispatched using our next-day service to arrive on the following delivery day.
APC has advised us that its standard next-day service is not guaranteed, although it operates with a very high next-day delivery success rate.
Unless a particular delivery option is expressly advertised as guaranteed, delivery dates and times should therefore be treated as estimates.
Saturday Delivery
Orders dispatched on Friday may be delivered on Saturday to the majority of the UK.
Saturday delivery is subject to postcode and courier-service availability. Certain Highlands, Islands and remote locations are excluded.
Bank Holidays
We do not normally dispatch orders on Bank Holiday Mondays. Where Monday is a Bank Holiday, dispatch operations resume on Tuesday.
Delivery arrangements around Christmas, New Year and other Bank Holidays may vary and will be communicated on our website where appropriate.
Highlands, Islands & Remote Areas
Certain Highlands, Islands and remote locations may require additional transit time or may not be available for particular perishable products.
Please contact us if you are unsure whether we can deliver to your postcode.
Live Lobster Packaging
Live lobsters are packaged specifically for transportation. Our packaging provides a cool, dark and suitably damp environment appropriate for live crustaceans.
Suitable insulated packaging and cooling materials such as gel or reusable cooling packs may be used.
Live-lobster consignments are packed so that suitable transportation conditions can be maintained for at least 48 hours, providing additional protection in the event of an unexpected courier-network delay.
Loose ice and dry ice are not used in live-lobster consignments sent through our overnight parcel service.
Packages may be appropriately marked: Fragile – Handle With Care – This Way Up – Live Contents
Fresh & Chilled Seafood
Fresh and chilled seafood is packed in suitable insulated packaging with appropriate cooling materials.
On receipt, products should be unpacked promptly and transferred to suitable refrigeration.
Frozen Seafood
Frozen seafood is packed appropriately for transportation. On receipt, frozen products should be unpacked promptly and transferred to a suitable freezer unless intended for immediate use.
If you have any concerns regarding the condition or temperature of frozen products when delivered, please contact us before consuming them.
Receiving Your Delivery
Because seafood is perishable, customers should arrange for someone to receive their order wherever reasonably possible.
Please monitor tracking information and courier notifications. Once your order arrives, unpack it promptly and follow the appropriate storage instructions.
Safe-Place Deliveries
Where the courier permits a parcel to be left in a safe place, customers should retrieve it as soon as possible. Perishable seafood should not be left unattended for longer than necessary.
Changing Your Delivery After Dispatch
We strongly recommend that customers do not postpone or redirect perishable deliveries after dispatch.
Changing the delivery date or address may extend transit time and affect the condition of the products.
Where deterioration occurs specifically because a customer independently requested a delay, postponement or redirection, this may affect eligibility for a refund or replacement, to the extent permitted by law.
Incorrect Delivery Addresses
Customers are responsible for providing a complete and accurate delivery address. Please check your delivery details carefully before completing your order.
Additional costs or product losses resulting directly from an incorrect or incomplete address supplied by the customer may not be refundable where permitted by law.
Courier Delays
Although we package perishable products carefully, courier-network delays can occasionally occur. If your delivery is delayed, please monitor the tracking information supplied and contact us if you have concerns.
If a delay affects the condition or safety of your seafood, please contact us promptly so we can assess the circumstances.
Problems With a Delivery
If your parcel arrives damaged, incorrectly delivered, at an unsuitable temperature, or a live lobster arrives dead or in an unacceptable condition, please contact:
as soon as reasonably possible.
Please retain the product and packaging where safe to do so and provide photographs of the product, packaging and delivery label where reasonably possible.