Privacy Policy

Rush Lobsters Ltd – Privacy Policy

Last updated: 26 August 2026

Rush Lobsters Ltd respects your privacy and is committed to protecting your personal information.

Rush Lobsters Ltd is the data controller for personal information described in this Privacy Policy, except where another organisation acts independently as a controller for particular processing.

Information We Collect

Depending on how you interact with us, we may collect:

Name
Billing and delivery address
Email address
Telephone number
Customer account information
Order and transaction history
Communications with us
Payment-related information
IP address
Device and browser information
Website usage information
Marketing preferences
Information reasonably necessary to prevent fraud and operate our website

Full payment-card information may be processed directly by our payment providers rather than stored by Rush Lobsters.

How We Use Your Information

We may use personal information to:

Process and deliver orders
Take and administer payments
Communicate with you about orders
Provide customer service
Operate customer accounts
Manage refunds and complaints
Prevent fraud and protect our website
Comply with legal and regulatory obligations
Improve our products, services and website
Send marketing communications where permitted by law

Legal Bases for Processing

Depending on the circumstances, we process personal information on one or more of the following bases:

Contract – where processing is necessary to take steps at your request or fulfil an order or agreement with you.

Legal obligation – where we are required to retain or use information to comply with applicable law.

Legitimate interests – for activities such as operating and improving our business, preventing fraud and providing customer service, where those interests are not overridden by your rights.

Consent – where consent is required, including for certain marketing or cookie activities.

Who We Share Information With

Where necessary, information may be shared with organisations that help us operate our business, including:

Shopify
Payment processors
Delivery and courier companies
IT and hosting providers
Professional advisers
Analytics providers
Marketing providers where permitted
Government, regulatory or law-enforcement bodies where legally required

We only share personal information where there is an appropriate reason to do so.

Shopify

Our online store is powered by Shopify. Shopify processes information necessary to provide and operate the ecommerce platform and may act as a processor or independent controller depending on the particular processing activity.

Delivery Companies

Where you place an order requiring delivery, we will provide the relevant delivery company with information reasonably necessary to complete the delivery, such as your name, address, telephone number and/or email address.

International Transfers

Some organisations providing services to us may process personal information outside the United Kingdom. Where required by UK data-protection law, appropriate safeguards will be used.

How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including satisfying legal, accounting, tax and regulatory requirements and resolving disputes.

Your Rights

Depending on the circumstances, UK data-protection law may give you rights to:

Access your personal information
Correct inaccurate information
Request deletion
Restrict processing
Object to processing
Receive certain information in a portable format
Withdraw consent where processing relies upon consent

You have the right to object to the processing of your personal information for direct marketing.

Marketing

Where permitted, we may contact you about Rush Lobsters products, availability, offers and services.

You can unsubscribe from marketing emails at any time by using the unsubscribe link or contacting us. Unsubscribing from marketing will not prevent essential communications relating to an order or account.

Cookies

We use cookies and similar technologies to operate our website and, where permitted, understand website usage, personalise experiences and support marketing. Non-essential cookies will be used in accordance with applicable consent requirements.

Please see our Cookie Policy for further information.

Security

We take reasonable technical and organisational measures to protect personal information. However, no internet-based system can guarantee absolute security.